Privacy Policy
Wollerton Old Hall Garden Privacy Policy
PRIVACY POLICY
This Policy explains when and why we collect Personal Data about the people who visit Wollerton Old Hall Garden, our website, other platforms such as, mobile applications, email, and social media accounts (“Platforms”), how we use such data, the conditions under which we may disclose it to others and how we keep it secure.
Wollerton Old Hall Garden is committed to ensuring your privacy is protected and respected. We may change this policy from time to time and update this page. We will notify you of any material changes on how we use your Personal Data prior to implementing them. Notification of any such material change will be made by email or prominent notice on our website. By using our Platforms, you’re agreeing to be bound by this Policy.
Who are we?
We are Wollerton Old Hall Garden Ltd (wollertonoldhallgarden.com, we or us), a company incorporated and registered in England and Wales (company number 3953461), whose registered office is at Wollerton Old Hall, Wollerton, Shropshire TF9 3NA. The Directors are Lesley Jenkins and John Jenkins.
What we may collect?
We may collect the following personal data about you in order to help us deliver the right service.
- Your name
- Your contact information including your email address
- Demographic information including your postcode.
How do we collect it?
This information is collected in a number of ways but is usually provided to us directly by you when you sign up to use a service we are providing (mailing list), purchasing online tickets, or when you provide feedback on your visit or an event.
We may collect information about you over time when you visit our Platforms. We may also use tracking tools like cookies, analytical tools and beacons. Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies.
Why do we collect your personal data?
- To provide you with the products you are looking for and improve our Platforms and services.
- To display more relevant advertising.
- To contact you to send newsletters, alerts or notifications that you may have subscribed to.
- To send you marketing emails from an wollertonoldhallgarden.com address, if you have opted-in to receive emails from us.
- To estimate our audience demographic, size and usage pattern.
- To recognise you when you return to our Platforms.
Who do we share your data with?
We will not share your Personal Data with third parties. We may need to share your Personal Data for example with our Partners, in which case we will obtain your consent before we do so. We will only share information when it is necessary to do so and in accordance with the law.
How long do we keep your data for?
We are required to retain your personal data only for as long as is necessary, after which it will be securely destroyed in line with the law.
Retention periods can vary and will depend on various criteria including the purpose of processing, regulatory and legal requirements, and internal organisational need.
How do we keep your data safe?
Access to information is strictly controlled. All administration staff are required to undertake regular data protection training and must comply with a variety of security policies designed to keep your information secure.
Your Personal Data is stored in our secure servers protected from unauthorised access and misuse. Personal Data may only be accessed by persons within our organisation or Partners to carry out the uses indicated in this Policy.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our website and other Platforms; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
You have a number of rights which relate to your personal data.
When you first give us Personal Data through our Platforms, we will ask for your consent to contact you about our services, and those of our partners who provide services featured or included on our website or Platforms (“Partners”).
We will not process your Personal Data without your consent and, unless we tell you otherwise, consent will be the basis on which we process your Personal Data.
You are entitled to request access to any personal data we hold about you and you can also request a copy. To make a request please write to Wollerton Old Hall Garden, Wollerton, Shropshire TF9 3NA or email info@wollertonoldhallgarden.com
We will keep you up to date with information on the garden, tickets, news and events only with your consent. You can withdraw consent at any time for us to process your Personal Data and to direct market to you by clicking UNSUBSCRIBE or other opt-out urls on any marketing email you receive from us or emailing us at info@wollertonoldhallgarden.com and requesting to be removed from our database.
You can also request that we correct any personal data we hold about you that you believe is inaccurate; request that we erase your personal data; request that we stop processing all or some of it and request that automated decisions are made by a person.
Updating your Personal Data
We control the processing of Personal Data on our Platforms with the aim of keeping the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you we will, subject to any statutory provisions, delete it or correct it promptly.
Please email us at info@wollertonoldhallgarden.com or write to us at the address above to update your Personal Data.
Your new rights under GDPR
Your rights were enhanced when the European General Data Protection Regulation (GDPR) came into force on 25th May 2018.
You now have the following rights:
- to prevent automated decision-making and profiling.
- a right to be forgotten and to have Personal Data erased.
- a right to complain to the regulatory authority (Information Commissioners Office).
If you would like any more information, have any comments about this policy or how we have handled your personal data, please either write to us at Wollerton Old Hall Garden, Wollerton, Market Drayton, Shropshire, TF9 3NA or email us at info@wollertonoldhallgarden.com
Telephone: 01630 685760
Last modified 1st January 2022
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Wollerton Old Hall Garden. References to "our Website" or "the Website" are to wollertonoldhallgarden.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Wollerton Old Hall Garden
Wollerton Old Hall Garden Wollerton Market Drayton Shropshire
TF9 3NA
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Barclays
